terms & conditions - hollow rocks ltd.

Last updated February 2024

Important: Please read these terms and conditions carefully before using this website.

terms and conditions

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1. about these conditions
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• This Website and the Goods and Services displayed on it are provided by “Hollow Rocks Limited”). Further information about us is set out at Condition 25. When we refer to “you” and “your” we mean the user of this website, purchaser of Goods or user of our Services.
• These are the Conditions which apply to your use of this website and the purchase of Goods and Services from us. If you do not agree to these Conditions, you must not use this website.
• You should read these Conditions carefully before using this website or purchasing any Goods or Services from us.
• We reserve the right to change these Conditions at any time.
• Any changes to the Conditions will be effective after the change is published on this website. You should check these Conditions before each order as they may have changed since your last visit.
• If you have any questions about the Conditions, the Services or this website, please contact us using the contact details in the “Contact” section of this website.
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2. terms
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When the following words with capital letters are used in these Conditions, this is what they mean:

“User Account” the online platform through which Member and Client details are saved, class packs can be bought and classes can be booked and cancelled;

“Benefits” means the third party benefits attributable to each Member Type;

“Class” means any Class or Classes provided by us or on our behalf at our Club or our offsite facilities as part of the Services;

“Client” a user of this website, purchaser of Goods or user of our Services;

“Club” means our facility at 29-31 Essex Road, N1 2SA. London UK.

“Conditions” the terms and conditions as set out in this document and as amended from time to time;

“Classes” Individual classes or “Class Packs” either purchased via our website, in person at our studios, or over the telephone and used to make bookings for Classes;

“Goods” any Goods offered for sale at our club or offsite facilities;

“Member” any person who has signed up and provided their details to Hollow Rocks.

“Services” services available to you via this website, including the Classes;

3. users of our facilities and classes
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• All Clients must sign up for a User Account.
• Hollow Rocks does not allow unaccompanied minors in the club at any time.
• If you are under 18, please be aware of the following Conditions: You must talk to a staff member, register a User Account with Hollow Rocks and have a parent/guardian sign a consent form. If you are under 14, you must always be accompanied by a parent/guardian in all Classes.
• If you are between the ages of 14 and under 18, you must have a parent/guardian sign a consent form. Your parent/guardian must attend your first Class and before the Class begins, a staff member will complete an induction for health and safety purposes. After this has taken place, you will be able to take Classes without your parent/guardian.
• You agree to comply with our class rules in force from time to time which you can see online or displayed in our Club. The class rules relate to our opening hours, use of our facilities and your conduct.
• Instructors and Classes are subject to change at any time, and you will be informed of this change via email and/or SMS.
• We reserve the right to refuse you access to the Club or offsite facilities and suspend or terminate your use of the Services if we reasonably consider that your conduct is damaging to our reputation, is in breach of these Conditions or such refusal would otherwise be in the interests of other users of Hollow Rocks or participants in our Classes. You will not be entitled to any refund in such circumstances.
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4. health commitment statement
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• Our staff, agents and subcontractors are not medically qualified so if you have any doubts about your fitness or capability to exercise, we strongly recommend that you get advice from a doctor first. For safety reasons, you are responsible for correctly using our Club and offsite facilities. 
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5. class purchases
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• Classes can be purchased via our Website, our app, or in person in the Club. 
• Multiple Passes can be purchased as bundles at discounted rates (Packs).
• To book a Class, you must have at least 1 Class credit in your User Account, unless otherwise specified at the time of booking. One pass entitles you to attend one 1 Class. In some instances, we may require two or more passes from you to attend one special Class and in these cases; this will be specified to you at the time of booking.
• Classes purchased either individually or as part of a Credit Pack will not expire;
• From time to time, we may offer discounts to our Class Packs with an expiry date. This will be made clear to you at the time of purchase. 
• Class Packs can only be transferred to another person at our discretion. You should contact our Club either in person, by telephone or by email to discuss this with us.
• Subject to any statutory right of cancellation, payments for Classes are non-refundable unless otherwise stated in these Conditions.
• Any voucher code issued by us at any time is unique to the offer to which it specifically relates. All offers are subject to our discretion and may be withdrawn at any time and without notice. Vouchers cannot be re-used and are valid once per Client.
• In certain circumstances you may be issued with free Class Passes which will allow you to book another person into a Class which you are also booked into (Buddy Passes). Buddy Passes can be used to book another person a space in a Class you are also booked into. You may cancel a booking using a Buddy Pass in accordance with Condition 8.
• For some workshops, Classes or events you may be required to purchase what is known as a ‘Special Pass’. Special Passes will have a different monetary value to standard Passes purchased on the ‘buy Passes’ page and can only be used to book into the specific workshops, Classes or events to which they relate.
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6. cooling off period
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• Where a Client has purchased a Class Passes online, they have a legal right under the Customer Contracts Regulations 2015 to cancel within 14 days of when the date of the purchase is confirmed (Cooling Off Period).
• To cancel within the Cooling Off Period the Client should contact Hollow Rocks in person, by telephone, or email.
• When cancelling within the Cooling Off Period, the Client or Member will be refunded:
  - the full cost of the Class Passes purchased, less the value of classes used within the Cooling Off Period.
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7. booking a class
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• You can check availability and book Classes in advance online via our website, or on our app. When you book a 1-hour Class, one class will be deducted from your User Account.
• We make every effort to ensure that there are a suitable number of Classes available at different times of the day. However, Classes are subject to availability and we do not guarantee that spaces will be available in any given Class, even if you have sufficient Class Passes in your User Account.
• If the Class you wish to attend is fully booked, you may choose an alternative Class with remaining spaces. Alternatively, you may join a waitlist for the fully booked Class.
• If you join the waitlist and a space becomes available, a Class will automatically be deducted from your User Account and you will be automatically added to the Class up to 2 hours before the start. You will be notified by e-mail and/or text message if you are automatically added to a Class.
• Waitlist entries will automatically be allocated when a seat becomes available, up until 2 hours before the Class start time – please ensure that you remove yourself from the waitlist if you don’t think you’ll be able to make it to a Class on time. You can cancel your waitlist at any time up until they are allocated for a full refund. If a space becomes free within 2 hours of the start time, all remaining customers on the waitlist will be sent an email asking if they would like to accept the booking. In order to do this, customers need to click on the link in the email to book a spot in the Class. This is allocated on a first come first serve basis.
• If we cancel a Class, your account will be refunded unless otherwise stated. We will notify you of this via email or telephone call.
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8. class cancellation
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• Subject to Conditions 8.2 and 8.3 you can cancel a Class 12 hours before the start time of a Class and the Class Pass attributable to that Class will automatically be refunded to your User Account.
• Users who cancel within 12 hours of a class start time or do not attend a booked class will forfeit their class credit.
• Class credit sales are not eligible for a monetary refund.
• A Class can be cancelled either on the Website, the app, in person, or by telephone.
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9. price
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• Price details for Class Passes are available on our website and app and shall be such prices as determined by us from time to time.
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10. use of our website
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• Use of our site and app includes accessing, browsing or registering to use our website or app. By using the Website or app, you are confirming that you accept these Conditions and that you agree to comply with them.
• We may update the website or our app from time to time and may change the content at any time. Any of the content on our website or app may be out of date at any given time and we are under no obligation to update it. We do not guarantee that our website or app, or any content on it, will be free from errors or omissions.
• We do not guarantee that our website or app, or any content on it, will always be available or be uninterrupted. Access is permitted on a temporary basis, and we may suspend, withdraw, discontinue or change all or any part of our website or app without notice. We will not be liable to you if for any reason our website or app is unavailable at any time or for any period.
• By accessing our website or app, you agree that you will access its contents solely for your own use. You may print out a single hard copy of any part of the content of this website or app for your use in accordance with these Conditions. You must not modify the copies of any materials on this Website in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any text. Our status (and that of any identified contributors) as the authors of content on our website or app must always be acknowledged. You must not use any part of the content on our website or app for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our website or app in breach of these Conditions of use your right to use this website or app will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
• You may not (except to the extent required in order to use the website or app in accordance with these Conditions) copy, store in any medium (including in any other website or app), distribute, transmit, re-transmit, broadcast, modify, delete or show in public any part of this website or app or systematically extract material from this website or app or any document available through it, create any derivative works from it or in any other way exploit commercially all or any part of this website or app or any document available through it without our prior written consent.
• Our website or app should only be accessed using a computer linked to a secure network environment.
• We cannot guarantee that our website or app will operate in accordance with your expectations or will be error free. If you are aware of any error on our website or app please contact us by email and we will endeavour to correct it.
• It is our policy to virus check documents and files before they are posted on our website or app. However, we cannot guarantee that documents or files downloaded from this website will be free from viruses. Accordingly, for your own protection, you must use virus-checking software when using our website or app .We exclude to the fullest extent permitted by law, all liability (save in respect of death or personal injury caused by negligence and for fraud) in connection with (a) any damage or loss caused by errors, computer viruses, other malicious code or harmful components originating or contracted from the website or app or from any third-party websites or apps linked to our website or app and (b) any interruptions in your access to our website or app.
• You must not misuse our website or app by knowingly introducing computer viruses, other malicious code or harmful components. You must not attempt to gain unauthorized access to our website or app. You must not attack our site via a denial-of–service attack or a distributed denial-of-service attack. By breaching this Condition you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website or app will cease immediately and you will indemnify us for any breach, which means that you will be responsible for any loss or damage we suffer as a result of you not complying with this Condition.
• If you decide to access any third-party websites or apps linked to our website or app, you do this entirely at your own risk and we will not be liable for any loss or damage that may arise from your use of them. We provide these links purely for convenience and the inclusion of such links does not imply that we endorse or accept any responsibility for, or have any control over, the content or use of such websites or apps. You may be subject to the terms of use applicable to such third-party sites.
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11. your username and password
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• Certain areas of our website and app are restricted and may only be accessed if you are registered with us and have been issued with or have chosen a username and password.
• You must not allow any other person to use your username, password or other login details and must treat such information as confidential and must not disclose it to any third party. If you believe or suspect that someone else knows your login details you must contact us as soon as possible.
• We reserve the right to disable any user identification code or password used to access to our website or app at any time if in our reasonable opinion you have failed to comply with these Conditions.
• You shall not obtain or attempt to obtain unauthorised access to an area of our website or app which is only accessible with a username and password other than that which has been identified as being available to you through the logins and passwords notified to you and you will not attempt to evade our authentication or security procedures nor assist, encourage or permit any other person to do any of the above things.
• We shall not be liable for any losses you suffer as a result of unauthorised access to your User Account until such time as you have informed us of unauthorised use or possible unauthorised use of your login details or of a breach of security.
• If you are accessing an area of our website or app protected by a username and password to use the Services available through it otherwise than in the course of your business, you have certain statutory rights as a consumer regarding the performance of Services. These statutory rights will not be affected by any statement contained in these Conditions.

12. intellectual property
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• We are the owner or the licensee of all intellectual property rights in our website and app and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. The design and layout of our website and app are protected by copyright, database right, design rights and other similar laws and may not be copied or imitated in whole or in part.
• The trademarks, logos and trade names displayed on our website (“Marks”) and app are the property of Hollow Rocks Limited or other third parties. You are not permitted to download, copy, modify or use the Marks without our prior written consent or the consent of such third party who may own the Marks. (See also the section below on Trademarks.)
• We and our suppliers own the intellectual property rights in the software that runs our website and app. Save to the extent expressly permitted by applicable laws, you must not copy, modify, download, distribute, decipher, de-compile, interfere with or attempt to interfere with that software without our prior written consent.
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13. liability
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• Subject to Condition 15, we will compensate you for any loss or damage you may suffer if we fail to carry out our obligations under these Conditions or to a reasonable standard or breach any duties imposed on us by law (including if we cause death or personal injury to you by our negligence) unless that failure is attributable to:
  - your own fault;
  - a third party unconnected with our obligations under these Conditions; or
  - events which we could not have foreseen or forestalled, even if we had taken all reasonable care.
• Our liability to compensate you (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act or omission by us.
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14. data protection and other relevant policies
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• We are a data controller for the purposes of the data protection legislation, and we are therefore responsible for deciding how we hold and use personal information about you. We are also required under the data protection legislation to notify you of certain information.
• Our cookie policy contains information on our use of cookies.
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15. personal belongings
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• You agree that we are in no way responsible for the safekeeping of your personal belongings while you are present in the Club or during an offsite class. You assume all risk of loss for any of your personal belongings
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16. entire agreement
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• These Conditions constitute the entire agreement between you and us in relation to your use of our website and app.
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17. variation
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• We reserve the right to vary or amend these Conditions from time to time. Any changes shall take effect upon their posting being on our website.
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18. severance
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• If any of these Conditions are or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect:
  - the legality, validity or enforceability in that jurisdiction of any other term or condition, which shall continue to have full force and effect; or the legality, validity or enforceability in other jurisdictions of that or any other term or condition, which shall continue to have full force and effect.
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19. rights of third parties
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• A person who is not a party to these Conditions may not enforce any of them under the Contracts (Rights of Third Parties) Act 1999.`
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20. waiver
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• No waiver of any of these Conditions shall be valid unless provided in writing by us.
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21. governing law and jurisdiction
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• Any dispute arising between you and us in relation to these Conditions shall be governed by English law.
• We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
• Hollow Rocks Ltd reserve the right to withdraw, vary or amend any promotion, discount or competition at any time.
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22. information about us
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• Hollow Rocks Limited is a company registered in England and Wales under company number 11742590 whose registered office is at Aston House, Cornwall Avenue, London, United Kingdom, N3 1LF