Privacy Policy

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1. Privacy statement

Hollow Rocks Ltd greatly respects your privacy. As a result, we take the task of protecting your personal data such as name, date of birth, address, email address telephone number, etc very seriously and in accordance with the General Data Protection Regulation and Data Protection Act.

The principles require data to be: fairly and lawfully processed; accurate and kept up to date; adequate; relevant and not excessive; kept no longer than necessary; processed in accordance with the rights of data subjects; held securely; and not transferred to countries without adequate protection. We will observe the principles of data avoidance and data minimisation. That means we will collect, process and use as little data as possible.

The personal information which you provide through the Hollow Rocks Ltd website and app is collected, stored and processed by Hollow Rocks Ltd.

Hollow Rocks Ltd is committed to ensuring the privacy of your information. We understand that the privacy of your information is very important to you. We are careful about the information we ask you to provide and only use your information to process orders and to provide you with in-app notifications of special offers which may be of interest to you .

We have set out below details of the information we will collect about you, how we ensure the security of your information and how we will use your information.

2. Personal data and content

We will collect, process and use your personal data only if this is necessary for substantiating, implementing or terminating a contractual customer relationship or similar.

In the remainder of cases, we will only collect, process and use your personal data following your prior consent. Your personal data will only be used for the purpose and to the extent to which you have consented. For example, we will only inform you of our products and services once your consent has been received.

You can withdraw your consent with future effect at any time. On receipt of your withdrawal request your data will be deleted unless you have an active membership with us. Requesting the withdrawal of your data should be sent to the following email address: admin@hollowrocks.com
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3. automatically generated data

In the course of using the pages on our website, personal data may be automatically processed. Typically, this relates to the name of your internet provider, your IP address, the browser you are using, your operating system, the web pages you visited on our website and the website from which you accessed our website. In all the above-mentioned cases the processing of such data is carried out anonymously, that is to say it is impossible to assign and therefore identify any individual person from this data.

4. cookies

A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can obtain is information a user supplies themselves. A cookie cannot read data from your hard disk or read cookie files created by other sites. Cookies, however, enhance our website performance in a number of ways, including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our site, making it more convenient for you.

This website uses cookies so that we can serve you better. This site uses visitor tracking software that will use cookies to track information about how visitors come.

Should you wish to do so, you can refuse cookies by disabling them in your web browser's settings, and you do not need to have cookies turned on to successfully use our service. Most browsers are defaulted to accept and maintain cookies and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not. Please consult the support documentation for your web browser, which can be found online, for more information.

5. how we store your personal information

Your personal information is used to enable us to: contact you, administer your account, verify your identity; deal with queries; process orders; to help Hollow Rocks Ltd provide the best possible service. The Hollow Rocks Ltd website and app store your data on a trusted third-party system. Hollow Rocks Ltd may also use your information to provide information about offers, products and services available at Hollow Rocks. Hollow Rocks Ltd will make no further use of your information.

The Hollow Rocks Ltd website and app adhere to strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access or improper use. Your data is stored on a secured server which is password protected so that no data is left in its paper form on the premises. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. We have a strict internal policy, which members of staff must comply with as a condition of employment and no external access to the system is permitted.

If you do not wish to receive notifications from Hollow Rocks Ltd these can be turned off by: settings – notifications – Hollow Rocks App – and turning notifications off. You can also turn off location-based services, following which you will not receive any location-based services, but this may affect other location-based services.

6. you have a right to access the information that hollow rocks ltd holds about you

You can request a copy of the personal information held by us and have any inaccuracies corrected. We will request proof of identity before processing such a request. Please make any requests for information to Hollow Rocks Ltd at the address below. We will delete your personal data when the relevant legal data protection regulations call for this. For instance, we will delete the data collected for a competition if you have not consented to your data being collected, processed and used for any other purpose. In cases of consent being given, we will delete your data following the retraction of your approval or the discontinuation of the purpose of your consent.

If requested, we will totally block or partially block your personal data. With regard to this arrangement, you are to inform us of the extent and the duration that this should be carried out for. If this is technically possible, you will be able here to exclude your data from being processed and used for certain purposes.

7. children

The collection of personal data relating to persons under the age of 15 years is not within our interests. Should it come to our attention that such data has been passed to us without the approval of the parents or legal guardian, this data will be deleted immediately. Thereby we are reliant on the parents or legal guardians providing us with the appropriate information.

8. updating your personal information

You are able to change the details you gave us when registering by clicking on ‘My Account’ (or similarly named feature). You can change your name, ‘phone number, email address and password and other details.

9. third party access to your personal data

Hollow Rocks Ltd will not disclose your information to any third parties if you have requested not to. We may pass on some general statistical information about our customers, sales figures, traffic patterns and related matters to reputable third parties, but these details will not include any personally identifying information. We may also disclose information about you if required to do so by law.

10. changes to the privacy policy

We keep this Data Protection Notice constantly up-to-date. As a result, it may be necessary to adapt this Data Protection Notice to accommodate any factual or legal changes to the basic conditions. By using our websites you have accepted these adaptations.

11. contact

If you have any queries or concerns about the privacy of your information, please contact Hollow Rocks Ltd at admin@hollowrocks.com, or via post at Hollow Rocks, 29-31 Essex Road, London, N1 2SA, UK.

12. advice

You are more than welcome to contact us at any time should you have questions relating to the collection, processing and utilisation of your personal data. We will also gladly provide you with general information regarding data protection. For this purpose, please contact us using the following email address: admin@hollowrocks.com

12. data protection officer

Our Data Protection Officer is Anthony Klein. If you wish to contact our Data Protection Officer, please email: admin@hollowrocks.com